Frequently Asked Questions

You have 3 mail programs in your cPanel, you can use either to delete your unwanted mail, according to your personal preference.

If you do not have a lot of mail you can view it all at once, otherwise, view it in batches (paginate).

Filter your email by Subject or Sender(From) - to do that click the appropriate mail list heading - most of the spam will then show clustered together.
Then view page after page and delete junk, like so:
1. view page - click Select All
2. untick the items you want to keep (if any)
3. click Delete
4. the program will automaticall reload the page with next batch of mail

...continue until all is done - this is very quick. SquirrelMail was used in the example above, the steps might vary somewhat in the other 2 programs, here are the some tips for RoundCube:
1. do a Search for email you do not want - by Sender or Subject
2. when the messages show up multiple select by holding Shift key, Crt+A for All, clicking the All icon at the bottom
3. click the Move to Trash icon at the top (red "no parking" sign)
4. EMPTY Trash - this is under the small cogwheel icon bottom left - the Trash folder icon should now change to empty wastebin.

Note that if you download your email to your local computer, laptop or handheld device (as opposed to dealing with it on the server - as Webmail) you need to import those mail boxes into your cPanel so that you can deal with your mail in your mail server - as explained in ›FAQ180

Do not forget to empty (purge) Trash after when you have finished (in SquirrelMail click the word Purge, in RoundCube click on cogwheel bottom left screen and select Empty).

Note that if spam has used up all your disk space, it might be impossible to delete it.
In such a case you need to connect to your server by FTP and delete it manually (contact us, if you do not know how to do this).
Another way to delete mail is to set up a local mail client (Thunderbird, for example) and download messages deleting them as you download.

Logging to your control panel is explained in ›FAQ9