Frequently Asked Questions

if you download your email to several devices (computer, laptop, phone) IMAP is a necessity - all your mailing activity is synchronised and controlled from one central point (the server). once you are on IMAP we can also help you control your spam - effectively and automatically.

in your cPanel, you have automatic scripts for configuring your local email client (program) - in Email Accounts > Set Up Email Clients, the option you want is: IMAP over SSL/TLS. you have options for Microsoft Live and Outloook programs and also Apple computers and phones.

to manually configure your local mail program use settings below. always use secure connections.

Username: your email address   (example: admin@netcells.net)
Password: your email account password
Incoming Server: mail.YourSiteName   (example: mail.netcells.net)
IMAP Port: 993
Outgoing Server: mail.YourSiteName
SMTP Port: 465   (example: mail.netcells.net)
Authentication IS required
Automatically detect and maintain account setting: YES
Use SSL: YES
Authentication: password
Allow Insecure authentication: NO

YourSiteName is what shows in the address window (without http:// or www.), example: netcells.net, alberteinstein.com etc
remember, you can always access and use your email from any computer, via secure connection on https://YourSiteName:2096
and to your cPanel on https://YourSiteName:2083
if you kept copies of incoming messages on the server those will be found in your IMAP account.
some mail programs, like Outlook, when switching to IMAP, will re-route old Sent messages to be checked on the server.
otherwise, before you switch to IMAP, be careful to archive and copy your Sent messages, so that you can access them later, search the web for instructions for your particular local mail program, here is an example for: ›Apple systems, and another helpful guide for changing from POP to IMAP on: ›various systems

Apple users: Apple mail programs fetch mail automatically - if they fail to connect, they will try over and over again, ultimately blocking your IP - that is the server's security feature.
for that reason email account server and port settings MUST be entered manually on Apple devices, for both incoming and outgoing mail.

All users: make sure your Email Authentication is enabled, especially if you send bulk emails - set it in your cPanel (Email Authentification). more info on ›cPanel site

you have automated scripts for connecting in your cPanel: Email > Email Accounts > Connect Devices

the painless way to switch from POP3 to IMAP is to create a parallel IMAP account for the same address (then use only IMAP, set POP3 to check for messages at long intervals). this way you can copy old messages from POP to IMAP and delete the POP account when no longer needed.

if you use Apple Mail program for your email below are helpful guides for setting boxes in that program:
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