Frequently Asked Questions

although you can access your web files via your cPanel, if you want to connect and work on your site for longer periods of time SFTP connection is more convenient.
SFTP is a connection protocol, explained here:
https://documentation.cpanel.net/display/CKB/How+to+Configure+Your+SFTP+Client
SFTP is vastly more secure than FTP - you should not use FTP to connect to your site.

you will need to download and install on your local computer an SFTP program - there are several of them available free: WinSCP (https://winscp.net/), FileZilla (https://filezilla-project.org/), Cyberduck (https://cyberduck.io/) - just make sure you are downloading and installing the real thing and not some other program pretending to be the legitimate one.

once you have the SFTP program follow the instructions, typically:
your host name is your domain name, example: deepcyberspace.net
your user name is your account name = the same you use to connect to your cPanel, example: deep
your password is the same as your cPanel
your port is typically 22 but it might be different depending on the server setting, also, it might change at times for security reasons - contact us if you get stuck