Frequently Asked Questions

This problem is due to communications between your mobile device and the server, you need to tweak your device's settings,
here are some instructions we found for the iPhone, let us know if this works:

1. Click Settings
2. Click Mail, Contact, Calendars
3. Select the Mail account you want to change
4. Click on Account Info
5. Scroll down to Advanced
6. You will now see a screen that says "Advanced". In this screen is a section called "Mailbox Behaviours"
7. Click on the Sent Mailbox button.
8. This will now display two sections. "On My Iphone" and "On the server".
9. In the section "on the server" should be a list of all your mailboxes.
10 scroll down to the Sent Items box on the mail server and select the Sent Items.
11. When you send an email from your iphone, a copy will be passed to your mail server.

It is better to use IMAP rather than POP3 when accessing your mail server from multiple devices.
Setting your IMAP connection is explained in ›FAQ143