Frequently Asked Questions

Security is a strange thing - everyone seems attached to the idea but so few are willing and able to take practical steps to ensure it.
a typical hosting company will have in place some overall measures but it will not concern itself in particular with your site's or your data security.

when we say we run a secure server we do mean it, our own data is kept on that very server, after all.
it is our own machine, we know every account on the server and we monitor all web and mail traffic to and from it.
if you (or your device) repeatedly try to log in with a wrong password your access (more specifically, your IP address) will be blocked - that means you will not be able to see or access your site and email, although other sites will work normally - see ›FAQ89

the first step to security is using secure passwords. there is an automatic security check on all new passwords you use on the server.
it is important that you use different passwords for your site - that gives access to your cPanel, all your site's files, and, in some circumstances also (some of) your email...
for your User Zone (NUZ) - that gives access to your site's content but also to the secure Messages you might have received and all the Unpublished information your have in your Organize > Files...
plus, you should also have a different, secure password for each of your email accounts.

generally, the weakest link in the security chain is the human.
the developers we employ to work on your site never have access to your data or even your site files. unless they are personally known to us, with a track record, they work on a testing site from which the code is transferred.

note that it is actually quite easy to make the information you store in your User Zone very secure - just use a personal code when writing it - say "cat" when you mean "dog" etc