Frequently Asked Questions

Netcells server gives you a detailed view of all your traffic - where it comes from, what computer systems your visitors are using, what pages they are viewing, even their IP addresses - day by day, month by month - in a text or in a graph form.
All the errors that occur on your site are logged.

This valuable information is accessible in the Logs section of your cPanel, as explained below - make sure you use it, if you care about developing your site !

"Web/FTP Stats" gives you two traffic analysing tools: Analog and Webalizer, with graphs showing various traffic components, browser, country, analysis per day, per hour etc.

'Raw Access Logs' - the server stores connection details for each page request, with visitor's IP address, time, browser type, operating system, name of the page requested. In many cases you can identify particular people, specially if you know the fixed IP address they are using. Those logs are compressed and stored for certain amount of time - this can be changed with "Raw Log Manager". You need to download the logs to your local computer and uncompress them.

'Error Log' gives you important information about pages and images that were not found, this is often due to an error, missing link etc. ('favicon.ico', 'robots.txt' and '404.shtml' are useful but non-essential files, which help with site functions - ask your designer).

Accessing your Site's Control Panel is explained in ›FAQ9.

There is a multitude of commercial providers (such as Google) who offer to install their software on your site to analyze traffic, counters etc - you have to use your own judgement or seek advice regarding their value - remember those programs will slow down your site as it they have to connect to another site while your front page is loading.

See also our ›IT Links page and the search engines.