Frequently Asked Questions

Anyone with a Domain Name or a web Site on the Netcells server can (and should) set up and use Email account(s) based on that Domain Name. Using bumblebee56@wanadoo.com for email does not look good and, if you have a web Site at MySiteAddress.com, it only confuses your contacts and clients, not to mention the fact that you are dependent on a third party (and often third class mail server) for all your email. Always use me@MySiteAddress or similar email address - this way you promote your website and keep things simple, while enjoying many email functions that come with your Netcells domain Name, as explained below.
By the way, replace MySiteAddress with YOUR Site Address - for example, if you have a website on http://www.justofficecleaning.co.uk then your site address is justofficecleaning.co.uk, ok ?

It is easy to set up Email box(es) on our server, assuming you have a Netcells Regular account or above, just follow the steps below:
1. Log in to your Control Panel (cPanel) and go to Mail (logging to your cPanel is explained in ›FAQ9)
2. Click Add/Remove/ManageAccounts
3. Click AddAccount, type your new email address (example: me@MySiteAddress or info@MySiteAddress )
4. Set the Password for that Account (see Notes below), leave the'Quota field BLANK (see Notes below)
5. Click Create - you have set up an Email account on your site/domain name - congratulations !Your new Account is now working - all mail sent to it can be viewed and replied to in your cPanel>Webmail, using one of the 3 mail programs available (Horde, Squirrel, RoundCube).

Using your email on the server, as described above, you will avoid many problems associated with your local computer.

To receive email on your local computer or mobile phone you need to set up a corresponding Email Account in your local device (Mail, Outlook, Thunderbird, Blackberry, iPhone or whatever you are using) - this is explained in ›FAQ17.

Notes:

Email Password is a unique word protecting that particular email account - do NOT use silly passwords like your own name, use 10 or more characters, two words + numbers, or you risk your email being hacked and used for spamming. If you change your Email Password in cPanel, you will need to update your local computer or mobile device settings before you can receive email.

The default Email Account Quota is 10 MB but when this is used up your email will no longer work, set the Quota to blank or 'unlimited' so that all your available disk space can be used for email.
Remember that you can set up multiple addresses and have them all forwarding to one address.

You do not have to log in to your cPanel to deal with your email, you, or anyone who has an email based on your domain, can connect directly to your mail server, this is explained in ›FAQ256

Your cPanel comes a range of tools for managing mail accounts, Forwarders, Mailing Lists, Autoresponder, SpamAssassin (this is in addition to mail filtering program on the server level). Those tools are available under Mail and Webmail buttons and are very easy to use.
Remember that you do NOT need ANY other provider, or even your own computer to use your email - just a working Internet connection.

Instructions on how to connect to your site/domain name control panel (cPanel) are on: ›Namecell.net/hosting
Type the name of your site in the box, when your site details come up click on 'ManageEmail'
The login details for your control panel (username and password) are emailed to you when the site is set up - if you lost it look for an email with "New account on server" in subject line - if you still cannot find it contact ›Help to set a new password.

If you are having problems with your email the first thing to do it log in to your cPanel, as described above then check and reply to your email with one of the 3 Webmail programs - if all is working correctly the problem is with your local software or device.
If the Webmail on the server is not working correctly contact us for ›Help.